FAQ

1. What smartwatches and accessories does Bitbyts offer?
Bitbyts specializes in cutting-edge smartwatches designed for style and functionality, as well as a range of high-quality accessories. Our accessories include customizable watch bands, protective cases, wireless charging docks, and screen protectors—all engineered to enhance your smartwatch experience.

2. How do I pair my Bitbyts smartwatch with my smartphone?
Pairing your Bitbyts smartwatch is simple. First, download the Bitbyts companion app from your device’s app store. Turn on Bluetooth on both your smartphone and smartwatch, then follow the in-app instructions to complete the pairing process. Detailed pairing instructions and troubleshooting tips are available in our online Help Center.

3. What warranty does Bitbyts provide for its smartwatches and accessories?
All Bitbyts smartwatches and accessories come with a standard one-year limited warranty that covers manufacturing defects and hardware malfunctions. For more details on warranty terms, exclusions, and the claims process, please refer to our Warranty Policy on our website or contact our support team.

4. How do I update the firmware on my Bitbyts smartwatch?
Firmware updates are essential to keep your device running smoothly and to benefit from new features. To update your Bitbyts smartwatch, open the companion app and navigate to the firmware update section. Ensure that your device is connected to a stable Wi-Fi network and that it has sufficient battery life before starting the update. Detailed step-by-step instructions are provided in the app and on our support page.

5. What are the care and maintenance instructions for Bitbyts smartwatch accessories?
To ensure the longevity of your Bitbyts accessories, please follow these guidelines:

  • Watch Bands: Clean with a damp cloth and mild soap. Avoid exposure to harsh chemicals.
  • Protective Cases & Screen Protectors: Regularly wipe with a microfiber cloth to remove fingerprints and dust.
  • Charging Docks: Keep the dock free of debris and dust. Use only the recommended charging cables. For further maintenance tips and troubleshooting, please refer to our online user manuals and support resources.

6. How can I contact Bitbyts customer support if I encounter issues with my smartwatch or accessory?
Our dedicated customer support team is here to help. You can reach us via:

Support is available Monday through Friday, from 9 AM to 5 PM (ET). Additionally, you can visit our Help Center on our website for FAQs, troubleshooting guides, and live chat options.